Shipping & Returns

Shipping Policy

Delivery Area: We deliver exclusively within the South Dublin area to ensure the swift arrival of our Christmas trees.
Delivery Times: Orders placed before 1 PM are eligible for same-day delivery, with deliveries made between 5 PM and 10 PM. For orders placed after 1 PM, delivery will occur the following day.
Delivery Fees: All orders can avail of a free shipping!
Scheduling Deliveries: Customers can select their preferred delivery date and a general time window on the product page before finalizing their order.
Installation Service: For an additional fee, we offer a tree installation service, which includes stand assembly and placement within your home.
Special Instructions: Any special delivery instructions can be noted at the time of checkout.

Return & Exchange Policy

Returns Policy

Satisfaction Guarantee: We stand behind the quality of our Christmas trees and offer a satisfaction guarantee. If your tree does not meet your expectations, please contact us within 24 hours of delivery.
Return Process: Customers wishing to return their tree must contact us within 24 hours of delivery to arrange the return. The tree must be in its original condition.
Refund Policy: Upon return and inspection of the tree, a refund will be issued to the original payment method. Please note that delivery fees are non-refundable.
Damaged Items: In the event of receiving a damaged tree, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as appropriate.
Post-Christmas Collection: We offer a post-Christmas collection service for your convenience. Details for arranging this service will be communicated via email in the new year.

We are dedicated to providing you with the best possible service and a delightful Christmas experience. If you have any questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us.